Faqs
Frequently Asked Questions
Everything You Need to Know About Dastkaar
At Dastkaar, we want your shopping experience to be simple, convenient, and enjoyable. Below you’ll find answers to some of the most common questions about our products, orders, delivery, payments, and returns.
Orders & Shopping
How can I place an order?
Browse our collection, select the product you love, choose the available size or option, and add it to your cart. Proceed to checkout and enter your delivery details to complete your purchase.
Can I place an order without creating an account?
Yes. You can place an order as a guest without creating an account.
How will I know that my order has been confirmed?
Once your order has been successfully placed, you will receive an order confirmation using the contact information provided at checkout.
Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once your order has been processed or dispatched, changes or cancellations may not be possible.
Products & Sizing
How do I choose the right size?
Please check the size guide provided on the relevant product page before placing your order. If you need help choosing the right size, feel free to contact our support team.
Will the product look exactly like the pictures?
We make every effort to display our products as accurately as possible. However, slight variations in color may occur due to lighting, photography, and different screen settings.
Are Dastkaar products suitable for special occasions?
Absolutely. Our collections are inspired by Pakistani craftsmanship and traditional fashion, making them suitable for everyday wear, family gatherings, festive celebrations, and special occasions.
Shipping & Delivery
Do you deliver across Pakistan?
Yes. Dastkaar provides delivery services across Pakistan.
How long does delivery take?
Delivery times may vary depending on your location, product availability, and courier service. The estimated delivery timeframe will be communicated during the order process.
Can I track my order?
Once your order has been dispatched, tracking information may be shared through the contact details provided during checkout.
What should I do if my order is delayed?
If your order has taken longer than expected, please contact our customer support team with your order details. We will be happy to check the status of your shipment.
Payments
What payment methods do you accept?
Available payment methods will be displayed during checkout. Payment options may vary depending on current availability.
Is my payment information secure?
We take reasonable measures to help protect your order and payment information. For your security, always make sure you are shopping through the official Dastkaar.pk website.
Returns & Exchanges
Can I return or exchange an item?
Returns and exchanges are subject to our Return & Exchange Policy. Please review the policy before placing your order for complete details.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible after receiving your order. Share your order details and clear photographs of the issue so our team can review it and assist you.
Can I exchange an item for another size?
Size exchanges may be available depending on product availability and our exchange policy. Please contact us promptly if you require an exchange.
Customer Support
How can I contact Dastkaar?
You can contact our customer support team by email:
Where is Dastkaar located?
Johar Town, Lahore, Pakistan – 54000
When will I receive a response?
Our team aims to respond to customer inquiries as quickly as possible during business hours. Response times may vary during busy periods.
Still Have Questions?
We’re here to help.
If you have any questions about our products, sizing, orders, delivery, payments, or exchanges, please feel free to contact the Dastkaar team.
Email: dastkaarfabrics@gmail.com
Dastkaar
Traditional Craftsmanship. Modern Elegance.
- Choosing a selection results in a full page refresh.